Average Score (471 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

471 Ratings

4.8 Average

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  • Carrie B.08-25-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

  • Renee J.08-25-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Larry H Miller has wonderful employees and my service went very well. Thanks!

  • Aldo M.08-23-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    the issue in the 2022 tiguan was address promptly by service team , Ben did a great job listening and coordinating, i bet the maintenance crew are amazing as well, i have couple take aways that i would like to share with you, having an engine failure is concerning, this is a less that 25K miles and less than 3 years vehicle with failures similar to a jeep or regular car brand, and maybe this could be driven by having 1st service at 10K miles... you could save maintenance costs from warranty if you reduce to a more realistic time. still.. the service was great and quick, i am really crossing fingers to not have any other issue in the near future (at least in the next 25K miles), Tiguan its being such a great vehicle for me and my family, but unsure to keep this car longer...

  • Charles H.08-21-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    They were so helpful and helped us get the best price possible. They were also super nice

  • Dennis U.08-21-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    I experience great customer service from the service consultant who worked with me, answered all my questions and my vehicle was in and out in a timely manner.

  • William C.08-18-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    The service department is doing a great job. We were in and out in no time.

  • Jana J.08-18-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

  • Casey C.08-18-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    I brought my car in for 20k service plus a tire rotation plus an alignment. I asked if they could please run the car through the car wash and he said yes. When I picked it up, it wasn’t clean and he made an excuse. It’s frustrating. I will take my car to McDonald VW moving forward, they always wash my car no excuses.

  • Michael D.08-17-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    Over all great experience , Tyler when above and beyond.

  • Kelvin M.08-16-2025

    TYPE:ServiceMODEL:JettaYEAR:2021

    The communication was on point and the service was handled and explained to me